Korean Air Expands Support Agreement with Rimini Street to Cover Entire Oracle Software Portfolio
LAS VEGAS – (COMMERCIAL THREAD) –Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products and a partner of Salesforce, today announced that global airline Korean Airlines Co ., Ltd. support contract with Rimini Street to cover the entire Oracle enterprise software portfolio of airlines. Korean Airlines initially switched from supplier support to Rimini Street support for its Oracle Siebel software in 2019. Based on the success of this support movement and Rimini Street’s track record of providing high quality support services and Ultra-responsive, Korean Air chose to consolidate support for its remaining Oracle software portfolio, including Oracle E-Business Suite, Fusion Middleware and Database, with Rimini Street. By switching to Rimini Street Support, Korean Air was able to reduce its Oracle software maintenance costs, benefit from more responsive and efficient support, maximize the investments made in its Oracle enterprise software and redeploy its freed up resources towards strategic initiatives of business and infrastructure.
The airline re-evaluates the maintenance of ERP providers and optimizes costs
Founded in 1969 with eight aircraft, Seoul-based Korean Air is today Korea’s largest passenger airline and a leading global airline, operating 13 domestic routes and, as a founding member of SkyTeam – the world’s second largest airline alliance with over 600 million passengers – operates international flights to 107 cities in 42 countries.
Rimini Street supports cloud migration
Rimini Street has been providing its award-winning annual support services for Oracle Siebel CRM to Korean Air for nearly two years. In April 2021, the airline migrated its production Siebel servers to Amazon Web Services and extended its agreement with Rimini Street to provide the same ultra-responsive annual support for their AWS-hosted environment the company had relied on. for its internally deployed software. .
Before moving the rest of its Oracle software to Rimini Street Support, Korean Air’s IT team had been concerned with the high cost / low efficiency dynamics they were experiencing with Oracle maintenance and support. The team found that the response rates to the ERP vendor’s issues were behind expectations. Given the successful partnership Korean Air had already known with Rimini Street for their Siebel software support, the IT team finally decided to move the rest of their Oracle enterprise software, now hosted on AWS in the cloud, to Rimini Street. and to receive the same ultra-responsive and transparent support they had known for the past two years.
âThe cost of maintaining the rest of our Oracle software and databases was always a big part of our IT budget,â said Seongyeon Park, ERP team leader in Korean Air’s IT department. âBut with Rimini Street’s quick response and proactive approach to problem solving, we now have a more agile partner that supports the stable operation of our business-critical software in the cloud, all under one. roof. This decision allowed us to be even more efficient than what we had previously known, and it allowed the team to focus on other more urgent business projects. ”
24/7/365 technical assistance and advice
As with all Rimini Street customers, Korean Air is assigned a Senior Support Engineer with an average of 20 years of experience in the customer’s enterprise software and supported by a team of functional and technical engineers. Customers also benefit from Rimini Street’s award-winning service level agreements with 10-minute response times for Priority 1 critical cases and 15-minute response times for Priority 2 issues.
âMajor airlines must harness innovation to survive and thrive in today’s tough economic environment, but are struggling to find ways to support this goal. Rimini Street allows well-known global airlines, such as Korean Air, to regain control of their IT roadmaps and focus on initiatives more aligned with the businesses that drive growth, âsaid Hyungwook “Kevin” Kim, Group Vice President and Regional General Manager, Korea, Rimini Street. âArmed with expert-level support from Rimini Street who can support existing system investments for at least an additional fifteen years from the date of contract, our customers can rest easy knowing that their software systems are up to date. Critical business are supported so that they can focus their investments and resources on more strategic business projects.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000Â® Company, is a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products, and a Salesforce partner. The company provides high-end, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business results. To date, more than 4,200 Fortune 500, Fortune Global 100, mid-size companies, the public sector and other organizations from a wide range of industries have trusted Rimini Street as their supplier. trusted enterprise application software products and services. For more information, please visit http://www.riministreet.com, to follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Certain statements included in this communication are not historical facts but are forward-looking statements for the purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. Forward-looking statements are generally accompanied by words such as “may” , “Should,” “would”, “plan”, “intend”, “anticipate”, “believe”, “estimate”, “predict”, “potential”, “seem”, “seek”, “continue “,” future “,” will “,” expect “,” prospect “or other similar words, phrases or expressions. These forward-looking statements include, without limitation, statements regarding our expectations regarding future events , future opportunities, global expansion and other growth initiatives and our investments in such initiatives.These statements are based on various assumptions and current expectations of management and are not predictions of per real forms, nor these statements of historical facts. These statements are subject to a number of risks and uncertainties relating to the business of Rimini Street, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of debt service obligations and the financial and operational commitments of our credit facility on our business and the related interest rate risk, term and the operational and financial impacts on our COVID-19 pandemic business and related economic impact, as well as actions taken by government authorities, customers or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or those of our current and potential customers, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and financial, economic, regulatory and general policies affecting the industry in which Rimini Street operates; the unfavorable development of pending litigation or government investigation or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flow from operations to help fund increased investment in our growth initiatives; the adequacy of our cash and cash equivalents to meet our liquidity needs; including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting and our ability to remedy material weaknesses identified in our internal controls, including with respect to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive activity of products and prices; difficulties in managing growth profitably; customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for the Salesforce Sales Cloud and Service Cloud products, in addition to other products and services that we plan to introduce in the near future; the loss of one or more members of the Rimini Street management team; uncertainty over the long-term value of Rimini Street equity securities; and those discussed under âRisk Factorsâ in the Rimini Street Quarterly Report on Form 10-Q filed August 4, 2021, and updated from time to time by future Rimini Street Annual Reports on Form 10-K , Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other documents filed by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts regarding future events and opinions as of the date of such communication. Rimini Street anticipates that subsequent events and developments will cause the valuations of Rimini Street to change. However, although Rimini Street may choose to update these forward-looking statements at some time in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be taken as representing Rimini Street’s valuations as of any date after the date of such communication.
Â© 2021 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo and combinations thereof, and other marks marked with TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners and, unless otherwise stated, Rimini Street does not claim any affiliation, endorsement or association with any such trademark holder or other companies referenced herein.